Kokoloji policies
Refund & Delivery Policy
You should always know what happens if plans change, photos cannot be read, or a service is not delivered.
Last updated: August 2, 2026
Delivered readings
A full refund may be requested before work begins. Once a personalized reading is in progress or has been delivered, it is normally non-refundable. If the submitted photos cannot be used, we will request new photos or offer cancellation before work begins.
Live sessions
A live appointment may be rescheduled once when requested at least 24 hours in advance. Cancellations inside 24 hours and missed appointments are normally non-refundable. If Miss Koko cannot attend, you may choose a new time or a full refund.
Late or failed delivery
If we cannot deliver within the promised window, we will contact you with a revised time. If the revised time is not acceptable, you may request a full refund. Technical delivery problems will be corrected without charge.
Reading outcomes
A reading is not refundable because its interpretation differs from what you hoped to hear or because a future event does not occur. No specific result is promised.
How to request help
Contact us with your order email and order number. Approved refunds are returned to the original payment method and may take additional time to appear depending on your bank or payment provider.
Contact
Kokoloji is operated from Tampa, Florida and serves clients worldwide. Questions about this policy can be sent to hello@kokoloji.com.